It is important that you read this refund policy carefully. You should familiarise yourself with the terms of this refund policy prior to your application or purchasing any services.
If you have any questions we suggest you contact us before you pay the application fee – and we can review and check your application for free.
Application Fees Are Non-Refundable
Application fees are non-refundable after it has been paid, for example if you do not get accepted, or you apply but you decide to discontinue with your application.
If You Decide To Withdraw Your Application
We are not able to give a refund if you change your mind and decide to withdraw your application after applying.
If Application Is Not Successful
We strongly suggest that you apply to multiple programs (3-4 programs) to increase your chance of being accepted.
While we do our best to increase your chances of being accepted, the final decision to accept you or not depends on each university.
If your application is not successful we are not able to give a refund, but we we will ask the university to give you the reason and application ID, so you can also independently check with the university.
We seek to maximise the chances that your application is successful, by ensuring that the eligibility requirements are clear on the website, and that we check your application before it is submitted and give you feedback. If you think this can be improved please let us know.
In some cases we may be able to help you apply for another program for free as a backup to your student counsellor.
If The Program Has Been Cancelled
If the program you are applying for has been cancelled or is no longer available before your application has been submitted to the university, you can use this application fee towards another application.
If the university has changed the policy after your application has been processed, the application fee is normally not refundable. Please note that there are international payment restrictions on Chinese Yuan and so it is very difficult for universities to pay overseas. We can request a refund from the university on your behalf and use the application fee to apply to another university for free.
Accidentally Paid Twice
We are able to give a refund in the case that you accidentally paid twice, or the amount you paid is not correct. Please alert us as soon as possible as soon as you know, and complete the refund request form here.
Feedback / Improvements
If you have any questions or comments about this policy, or about our service in general please contact us at firstname.lastname@example.org. We are always looking for ways to improve the user experience. You can also leave us feedback here. You can also contact the CEO directly at email@example.com