Refund Policy

Please read the refund policy carefully before applying. 

You are entitled to a full refund in the following situations:

• You make a double payment accidentally on the system.

You are entitled to a partial refund in the following situations:

• If you decided to withdraw or cancel your application before you have submitted your documents and completed your application – 90% of the application fee will be refunded. The service fee is non-refundable. Please note that we need to cover our operating and processing costs in case you apply and then decide to withdraw.

You are not entitled to a refund in the following situations:

• Your application has been already been processed and submitted to the university. 

• In case any of the situations mentioned below:
  • Delay caused by late reply and no response

    Applicants will first fill in and upload the required materials on the CA system with at least a 80% completion before they are reviewed by CA. CA collects and reviews your application materials and gives you necessary suggestions on improvements so that applicants can fit into the university application requirements. CA Basic (FREE) service offers a document review on a ~5 days basis with free email support all along. However, any deadline missing caused by the applicants’ lateness/lack of response or purposely submitting wrong documents multiple times is not CA’s responsibility.

• • The application is made within 10 days of the deadline

    We recommend students apply at least 20 days until the program deadline, for students to prepare documents before submitting them to the university and for CA to review. However, if you decide to apply very close to the deadline, we suggest you go for our priority service, or we will not be responsible for any delay caused by late submission on the students’ side
    

• • Program canceled/changed

    CA is a public-minded online platform. We collected the information about Chinese universities over the years and summarized it in our system for better access to the students. However, universities sometimes will make slight changes to their programs every year, especially during the pandemic. They may also cancel programs in the last minute if there are not enough students who applied. If the program you are applying to is canceled by the universities, CA can offer a free transfer of an already-paid application fee towards an application for a new program.
    

• • Difficulties caused by special nationalities

    Chinese universities are especially strict about applicants who possess a Chinese citizenship/dual-Chinese citizenship/either parents have a Chinese citizenship. This question is included in the CA application system. Please answer it accurately, we will review your case and give you suggestions accordingly. We cannot offer refunds if you deliberately give false information about your nationality status. There are also some nationalities that are not able to apply for certain programs.
    

• • Visa expiration

    If you are in China and your visa is expiring soon, please make sure your visa is at least 30 days valid before you apply on the CA platform. Please also be specific about the visa type and times of renewal of the visa you are holding right now. If you require fast assistance on application, please first contact CA VIP service. This service provides the fastest response; we will review your case and see what we can do. China Admissions does not responsible and/or handle any visa application matter in China.

Feedback / Improvements

If you have any questions or comments about this policy, or about our service in general please contact us at apply@china-admissions.com. We are always looking for ways to improve the user experience. You can also leave us feedback here. You can also contact the CEO directly at rich@china-admissions.com